Order Tracking
Order Tracking
Track My Order
After your order has been shipped, you will receive an email with tracking information, when available.
This tracking number will allow you to check the shipping status of your package with the carrier.
I Have Not Received My Tracking Number
If you have not yet received your tracking number, this may mean that your order is still being processed.
Order processing may take up to 2 business days after payment confirmation.
If this period has been exceeded, you may contact our customer service team at:
Please include:
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Your full name.
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Your order number.
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The email address used during the purchase.
My Tracking Information Is Not Updating
It may take some time for the carrier to update the tracking information.
In some cases, tracking details may appear between 24 and 72 business hours after shipment.
If the tracking information still has not updated after several days, please contact us at:
My Order Shows as Delivered, but I Have Not Received It
If your order appears as delivered but you have not received it, we recommend:
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Checking your mailbox.
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Asking your neighbors or building concierge.
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Verifying the delivery address provided in your order.
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Contacting the carrier using the tracking number.
If the issue persists, please contact our customer service team at:
Our team will review the situation with the carrier whenever possible.
Order Tracking Contact
For any inquiry related to the tracking of your order, please contact us:
ALENCOURT
Email: contact@alencourt.com