Shipping Policy

Shipping Policy

Order Processing

After order and payment confirmation, ALENCOURT processes your purchase within 2 business days.

In the event of an exceptional delay in processing your order, our team will inform you as soon as possible with a new estimated delivery date or, when applicable, alternatives such as a product exchange or refund.

Shipping Methods and Delivery Times

We offer different shipping methods to meet the needs of our customers in France and other countries within the European Union.

Estimated delivery times are as follows:

• Standard Shipping: 5 to 9 business days, available throughout mainland France.

• Express Shipping: 3 to 5 business days, available for major cities in France.

• International Shipping: 7 to 15 business days, available for selected countries within the European Union.

After your order has been shipped, a tracking code will be sent to the email address provided during purchase, allowing you to track your package shipment in real time.

Shipping Costs

Shipping costs are automatically calculated during the checkout process according to the destination address and the selected shipping method.

For certain orders exceeding a specific minimum amount, ALENCOURT may offer free shipping, as indicated on our website at the time of purchase.

Coverage Areas

ALENCOURT delivers throughout mainland France and most countries within the European Union.

The shipping options available for your address will be displayed directly during checkout.

Failed Deliveries

If delivery cannot be completed due to an incorrect or incomplete address, or because of the recipient’s absence, the package may be returned to our distribution center.

In this case, our team will contact you to verify the reshipping instructions. Additional shipping charges may apply for any new shipment.

Risks and Responsibilities

We carefully package each order to ensure that products arrive in the best possible condition.

However, once the order has been delivered to the address provided by the customer, responsibility for the package is transferred to the recipient.

If a product arrives damaged or if your order is not delivered within the estimated time frame, please contact our customer service team so we can review the situation with the carrier.

Delivery Issues and Delays

ALENCOURT strives to meet estimated delivery times. However, certain factors beyond our control may cause delays, including weather conditions, holidays, high-demand periods, logistical controls, or customs procedures.

In the event of a delay, please contact us at the following address and include your order number:

Email: contact@alencourt.com

Our team will review the situation and assist you as soon as possible.

Modifications and Cancellations

To modify or cancel an order, please contact us as soon as possible after your purchase.

If the order has not yet been processed or shipped, we will do our best to accommodate your request.

If the order has already been shipped, cancellation or modification may no longer be possible. In this case, it will be necessary to follow our returns policy to initiate an exchange or refund request.

Contact

For any inquiry related to the status of your order or our shipping policy, you may contact our customer service team:

ALENCOURT
Email: contact@alencourt.com