Terms and Conditions of Sale
Terms and Conditions of Sale
1. Purpose
These Terms and Conditions of Sale, hereinafter referred to as the “T&C”, govern sales made on the ALENCOURT website, accessible at Alencourt.com.
Any order placed on our website implies the customer’s full and unconditional acceptance of these T&C.
2. Store Information
Business Name: ALENCOURT
Website: Alencourt.com
Email: contact@alencourt.com
Address: 27 Avenue des Champs-Élysées, 75008 Paris, France
3. Products
ALENCOURT offers fashion items, accessories, and related products for sale according to the collections available on the website.
Each product is presented with a description, images, key features, and when applicable, information regarding sizes, materials, colors, or care instructions.
Product photographs are provided for illustrative purposes only. Slight variations in color, texture, or appearance may occur depending on the customer’s screen settings.
4. Prices
Prices displayed on the website are indicated in euros, including all applicable taxes when required.
ALENCOURT reserves the right to modify its prices at any time. However, the price applied to the customer will be the one displayed at the time the order is confirmed.
Shipping costs, when applicable, are indicated before the final confirmation of the order.
5. Orders
Customers may place orders directly on the website by adding the desired products to the cart and following the checkout process.
Before validating the order, the customer must verify the content of the purchase, delivery address, personal information, and selected payment method.
After payment validation, the customer will receive an order confirmation email at the address provided during the purchase.
ALENCOURT reserves the right to refuse or cancel an order in the event of suspected fraud, obvious error, payment issues, or incomplete customer information.
6. Payment
Payment is made online using the payment methods available at the time of the order.
Transactions are processed by secure payment providers. ALENCOURT does not store complete bank card information on its servers.
The order will only be considered confirmed after full payment validation.
7. Shipping
Shipping methods, delivery times, and shipping costs are detailed in our Shipping Policy.
After the order has been shipped, a tracking number may be sent to the customer by email to track the package.
Delivery times are estimates and may vary depending on the carrier, delivery address, high-demand periods, holidays, or events beyond our control.
8. Right of Withdrawal
In accordance with regulations applicable to distance purchases, customers have a legal period of 14 calendar days from receipt of the order to exercise their right of withdrawal without providing justification. The minimum legal withdrawal period for online purchases in France/EU is 14 days.
To exercise this right, the customer must contact our customer service team at:
The product must be returned in its original condition, unused, unwashed, undamaged, and with its tags, accessories, and original packaging when applicable.
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrectly shipped products.
9. Returns and Refunds
Return and refund conditions are detailed in our Refund Policy.
Upon receipt and inspection of the returned product, ALENCOURT will inform the customer whether the refund request has been approved or rejected.
If approved, the refund will be issued using the same payment method used for the purchase, within a maximum period of 14 days after validation of the return.
10. Non-Returnable Products
Certain products cannot be returned, including:
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Customized or made-to-order products.
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Intimate or hygiene-related items when the packaging has been opened.
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Used, washed, damaged, or incomplete items.
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Products returned without tags, original packaging, or accessories when these are necessary for resale.
11. Legal Guarantees
Customers benefit from the legal guarantees applicable in France and the European Union, particularly in cases of non-compliant or defective products.
In the event of an issue with a received product, customers must contact our customer service team at:
Photographs of the product, packaging, and shipping label may be requested to facilitate the processing of the request.
12. Liability
ALENCOURT undertakes to provide its services with care and professionalism.
However, our liability cannot be engaged in cases of improper use of the product by the customer, errors in the delivery address provided, delays attributable to the carrier, or force majeure events.
13. Personal Data
Personal data collected during the ordering process is processed in accordance with our Privacy Policy.
Customers may exercise their rights of access, rectification, deletion, or objection by contacting:
14. Intellectual Property
All elements present on the ALENCOURT website, including texts, images, logos, visuals, graphics, designs, and content, are protected by intellectual property rights.
Any reproduction, use, or distribution without prior authorization is prohibited.
15. Customer Service
For any inquiry related to an order, product, shipping, return, or refund, customers may contact our customer service team:
Email: contact@alencourt.com
16. Applicable Law
These T&C are governed by French law.
In the event of a dispute, customers are invited to first contact our customer service team in order to seek an amicable resolution.